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- Aug 03: RESOLVED - Today our Live Chat Support application is unavailable due to maintenance. It will be back soon, but in the meantime, should you have any concerns please reach out to us via email (https://deathbycaptcha.com/user/contact) and we'll get back to you in less than 24hrs!
- Jul 09: RESOLVED - Today (July 9th) the website was temporarily unavailable between 00:48 - 01:42 A.M (UTC-4) due to an emergency server maintenance. Everything is back to 100%, so you should be able to use the service normally. If you were affected by this and/or are facing issues, please don't hesitate to contact us! We appreciate your understanding.
- Apr 12: RESOLVED - There was an issue with the API URL api.dbcapi.me during the first few hours of Sunday 12th. The issue has been fixed and you should be able to use the address successfully again. If you were affected by this, please Contact Us and we'll compensate you. We appreciate your patience and understanding!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.